B&Q has been scolded by a father who ordered a greenhouse for his children at the Gloucester store.
A mystery hangs around the pricey order which came to a grand total of £823 as it still hasn’t been delivered for over a month.
Chris Milsome, 40, from the Forest of Dean, wants answers and has branded B&Q customer service “comical” and “really strange”.
He grew really frustrated when his crestfallen son, 11, and daughter, 5, said: “We haven’t got a garden”.
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The “frustrating” saga began when Chris and his partner Kerry Tovey, 48, visited the B&Q in St Oswalds Retail Park on April 3.
During the past year, they’d been growing vegetables with their children as a new hobby in a polytunnel, a plastic structure similar to a greenhouse, and they were looking to purchase an upgrade.
They wandered in to the B&Q with thoughts of all the magnificent ripe beans, peas, carrots, tomatoes, lettuce and even kale they could produce with their young ones in their back garden in Churcham.
The couple, who own a tree surgery company, ordered a Palram Bella 8×8 Curved Greenhouse (£780) and a Rion tier Greenhouse staging (£43) which came to a total of £823.
The products weren’t available in store and so they went home expecting it to be delivered the following Saturday.
No delivery came and ever since Chris has been attempting to find out where it is, but to no avail.
The tree surgeon and father-of-two has sent numerous emails and says he has been passed higher and higher up the company’s authority ladder and no one has given him an answer.
‘The weirdest thing ever’
The 40-year-old said: “It’s just the fact you get passed over from person to person and whoever you speak to, nobody can tell you an answer. It’s comical.
“We run our own business, we employ lads and that and have hundreds of machines. We’ve never encountered anything like this in my life. I’ve never known anything like it, it’s just the weirdest thing ever.
“If you ring the Gloucester store, they haven’t got the authority to speak to anyone in the head office directly. It’s all via email.
“We can’t get an answer, it’s hilarious.
“If you get an email back, it’s always like a generic email. They say ‘Oh, we’re trying to sort it, three days, we’re on it sort of thing’. It’s always a generic email, nothing sort of personal about it. Really strange, almost like a script.”
Chris says he will never make such a pricey purchase at B&Q ever again where once he was a regular customer.
He went on: “Nobody knows an answer, that is the weird thing.”
‘A rise in demand for greenhouses,’ says B&Q
A B&Q spokesperson said: “We’re sorry for the customer’s experience and we’re in close contact with them to resolve this.
“We have seen a rise in demand for greenhouses recently, but we’re working closely with our suppliers to make sure we can honour existing orders.”