Customers at an energy firm are urgently being warned their data may have been compromised after a data hack.
People’s Energy was affected by a cyber security data breach, it has confirmed in an e-mail to customers.
The firm – which says it is “very sorry” – wrote to customers today, telling them : “No financial information, bank account details, or People’s Energy online account passwords have been compromised for any domestic customers. However, some personal details were accessed. These include member names, addresses, email addresses, telephone numbers, dates of birth, People’s Energy account numbers, tariff details, and meter identification numbers.”
It added: “We have acted quickly and informed the Police, Information Commissioner and Ofgem. We’re following their advice in dealing with this situation.”
The firm continues: “We have identified how our systems were accessed and the gap in our security has been closed. We’re also working with a dedicated security team to add further protection to our systems.
“You will also be asked for more details than normal when you contact us – this is standard procedure to help us make sure we know we are talking to you, our member.”
The firm adds: “We would ask you and all our members to be cautious, as it is possible that someone might try to contact you with the details they have accessed. If you are suspicious about any communication coming from People’s Energy or pretending to come from People’s Energy, you should contact our member helpline (see below) and let us know.”
If you have questions or concerns please visit our FAQs page. You can also reach us on our dedicated hotline on 0131 378 2357 or by email at email@example.com. Please tell us about any unsolicited, suspicious attempts to contact you, ideally by emailing us.