Martin Lewis has issued a Black Friday warning to Currys PC World customers after shoppers were left hundreds out of pocket.
The MoneySavingExpert founder and financial guru – who has his own ITV1 show The Martin Lewis Money Show – spoke out to alert his newsletter subscribers..
He said gift cards shoppers have found orders failing and their funds were wiped.
Mr Lewis – who regularly contributes to Good Morning Britain, Lorraine and This Morning – warned some customers are now hundreds out of pocket.
Currys PC World says a “temporary outage” on its website caused by an “unprecedented volume of customers” was the issue.
It has vowed to reimburse anybody affected, reports The Liverpool ECHO, our sister title in the North West.
Mr Lewis said: “Currys has been lax and languid. People first started tweeting me about missing gift card money on Friday.
“We alerted the firm immediately.
“Yet barring an unspecific statement, it’s not given people any real direction about how they can get their money, often £100s back – and customers report its help services have been mostly unresponsive.
“That’s a fail.
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“Not only must it ensure everyone’s gift cards are refunded, but those affected should be allowed to still purchase items at Black Friday prices so they don’t miss out.
“People have enough to deal with this Christmas without Currys adding to it.
“It needs to confirm arrangements immediately.”
Mr Lewis still airs his ITV1 Martin Lewis Money Show each Thursday with episodes now available to watch via the ITV Hub.
