Tesco has revealed the real reason an aisle with sanitary products on was closed in a Welsh supermarket.
A woman was left in tears when she saw the shut aisle – and was then told sanitary products were not essential items.
Wales is currently undergoing a firebreak lockdown and has seen a variety of products in supermarkets branded non-essential by the Welsh Government and therefore shoppers are unable to purchase them.
Tesco apologised to the woman after telling her the items were non-essential in a since deleted tweet. And the supermarket has now explained the decision to close the aisle – insisting it had nothing to do with the lockdown rules.
A spokesperson for Tesco said: “Sanitary products are essential items and are available to customers in all of our stores in Wales.
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“Due to a break-in, this area was closed temporarily in one store for a police investigation, but is now open again. The reply to this customer, which implied these products were non-essential, was sent by mistake and we’re very sorry for any confusion caused.”
And this was confirmed by a spokesperson for South Wales Police who said: “Police in Cardiff are investigating a burglary of the Tesco supermarket in St Mellons which happened between 2.30am and 4.30am this morning (Monday 26th October) where an estimated £20,000 worth of beauty products was stolen.
“Stolen items predominantly include make up as well as electric toothbrushes and razors.
“Anyone with any information which will assist police during the investigation or who may be offered items for sale is asked to contact South Wales Police on 101 or anonymously via Crimestoppers on 0800 555111 and quote reference 2000389957.”