A call centre employing hundreds of people is gearing up for growth after taking over an entire floor of the Hammonds of Hull building.
ResQ has revealed that it has taken out a 33,000sq ft of office space at the former Hammonds store in Hull city centre.
The company has leased the office space so that it can expand its partnership with telecoms giant Vodafone.
The site will give the company an additional 500 stations for its workforce, allowing it to grow and take on more staff. The company plans to operate the new office along with its existing site on George Street.
As the former home of Hammonds department store, the building has been part of Hull city centre since 1821 and in 1942 the building was razed to the ground during the blitz.
The refurbishment of the site has seen the building receive a new roof along while more than 470 of its windows were replaced.
The interior will feature a huge atrium that will open up the historic building so that visitors can experience its vast scale.
Nic Marshall, ResQ’s CEO, said: “2020 has been a unique and challenging year for all businesses across the country and so, we’re incredibly proud to be bucking the trend and continuing to grow.
“This new office is testament to the commitment of our people in delivering the highest quality service to Vodafone and its customers. It’s the team’s absolute dedication that has made this possible.”
ResQ has been working with Vodafone since September 2018 when it brought in a 100-strong team to support the phone company’s clients.
Now ResQ has more than 450 people working to support the vodafone contract, although they are currently all working from home due to the coronavirus pandemic.
The partnership was also recently recognised as a finalist in the Best Outsourcing Partnership (Large) category as part of the 2020 European Contact Centre and Customer Service Awards – the results of which have been delayed until March 2021.
Jon Shaw, head of UK consumer sales channels at Vodafone UK, said: “Our partnership with ResQ is going from strength to strength and we really value the honesty and openness of the team.
“Their ability to collaborate and share ideas and solutions is second to none and we’re looking forward to continuing our work with the team, helping us to provide the best possible customer service experience and keep the UK connected.”