Three Coventry food businesses have been ordered to make ‘major improvements’ after food hygiene inspections, the latest published reports show.
The lowest-ranked premises was Top Nosh mobile food van, which received a 0 out of five possible stars. An inspector from Nuneaton and Bedworth Borough Council who carried out the visit on February 11, 2020, assigned ‘urgent improvement necessary’ in relation to the management of food safety.
Improvements were also found to be needed in the cleanliness and condition of the facilities used.
Hygienic food handling was found to be ‘generally satisfactory’ at the caterer, whose business address is Site 117C018, Bayton Road.
However, owner Junior Henry is strongly protesting the rating and is calling on the council to return and award a new score.
He said: “I had forgotten for one week to do the books, that was it, and the inspector was vexed about that. I didn’t have a chance, I tried to explain the situation to her, but she was very rude to me. I said ‘give me a week to get the books in order’, but she didn’t come back.
“I have lodged a complaint about this.”
Mr Henry told CoventryLive that he had previously been given a three-star rating which was upgraded to four after he complained.
He said: “They take three months to come back so I’m waiting for them to come back. I’m a hundred per cent sure I will get a higher rating because I know what I’m doing. I took it from three to four before, and the only reason why I didn’t have five was because I had a problem with the hot water.
“I fixed it but I didn’t call them back.”
CoventryLive has approached the council for comment.
The Shri Sidhi Vinayagar Devasthanam, based at a training centre at 65A George Eliot Road, received a 1 star rating from Coventry City Council. Inspectors found that management of food safety at the Hindu temple required major improvement, while hygienic handling and cleanliness and conditions of the facilities were judged ‘generally satisfactory’.
Ravi Sinnathanbi, a member of the temple, said: “We don’t sell food, we had been providing free food for the devotees and we hadn’t been keeping records for the menus and the kitchen, that’s why we received the mark from the council. Every time we cook we need to write it down. We are doing this now and we are confident we will receive a higher mark next time.”
The manager of Delta supermarket, at 25 Bishop Street in Coventry city centre, said she had made improvements after also receiving a 1 score following a visit on March 5.
The retailer and wholesaler is promoted by Coventry Business Improvement District as selling “high quality food” and listed on its website as having a 5-star food hygiene rating awarded in July 2012.
Businesses which serve food and drink are given a rating of 0 to 5 according to the Food Standards Agency scale.
5 is top of the scale and means the hygiene standards are very good and fully comply with the law. And 0 is at the bottom of the scale, which means urgent improvement is necessary.
Food safety officers regularly carry out hygiene inspections to asses how well a business is complying with national food hygiene standards.
However, ‘major improvement’ was found to be needed in the management of food safety in the latest report by the council, while ‘improvement necessary’ was listed alongside the hygienic handling and cleanliness and condition categories.
Manager Bridget Agbi said: “We didn’t put the towels that staff used for washing their hands away after they had been used. They also asked us to tidy up the upstairs, even though we don’t use it.
“We have made improvements and I have done what they have asked me to do.”
The management of food safety is defined by the FSA as a “system or checks in place to ensure that food sold or served is safe to eat, evidence that staff know about food safety, and the food safety officer has confidence that standards will be maintained in future.”
The ‘scores on the doors’ have all been published on the Food Standards Agency’s website and were live as of August 14, 2020.