Two school bus firms have said that they will offer credit or refunds to parents who have pre-paid bus fares.
Both Confidence and Roberts have said that they will be offering parents credit for next year or refunds for pupils that finish their education this term.
LeicestershireLive contacted the companies after another local firm – Beaver Bus – told parents they would not be refunding them despite services not running during lockdown.
Want the latest on what’s happening with coronavirus? Get a free daily bulletin – plus breaking news alerts direct to your inbox.
Just sign up to our email newsletter service – all you need to do is type in your email address above.
It’s at the top of this article. Click ‘subscribe’ and you can expect your first newsletter at the next release.
Alternatively, click here to sign up online.
Confidence runs routes to and from St Paul’s Catholic School, Evington; Sir Jonathon North, Knighton Lane East; Lancaster School, Knighton Lane East; Judgemeadow,Evington; Countesthorpe Leysland Community College, Countesthorpe; Manor High, Oady; Bosworth Academy, Market Bosworth; Avanti High, Rowlatts Hill.
Roberts transports pupils to and from Loughborough Grammar School, Loughborough; Ashby School, Ashby; King Edward VII Academy, Coalville; De Lisle Academy, Loughborough; Market Bosworth School, Market Bosworth and South Charnwood High, Markfield.
Parents of pupils at some of the schools that both firms serve had raised concerns stating that they were struggling to contact the companies and were worried about whether they would be able to get their money back or credit for next year.
One said: “Some parents pay daily, weekly or termly. They haven’t had to pay for buses throughout this but those of us who pre-paid have been. It’s not fair and I just hope they are going to do something.”
A statement appeared on Confidence’s Facebook page, stating: “Due to the current situation our offices are still closed and nobody is currently at work.
“We just wanted to update and reassure everybody that once we reopen for business we will be reimbursing everyone for all school passes that have been paid for or putting it towards a reduction off next terms/years passes.
“We hope that you are all safe and well and we look forward to hopefully seeing you all in the not so distant future.”
Confidence customers should email Malveena at firstname.lastname@example.org and Roberts customers can make contact via email@example.com. Both companies asked people to be patient due to workload and limited staff.
Mike Lambert, operations director at Roberts Coaches, said: “The problem we have had is that until a week or ten days ago we didn’t know what year groups would be going back and when.
“We are a commercial operation and last week had to make the difficult decision to not run services this week, we were looking at three passengers on an 86 seater bus and that’s not commercially viable.
“We’ve been operating with some staff on furlough and in uncertain times. Now that we know that the services are not running, we will be working through and offering credits to those who will be back in school next year and refunds to those who finish this year.
“We have 2,000 bus passes, there is a lot of work to do.”